Every new-patient call answered. Every recall confirmed.
The front desk can't pick up while they're seating a patient, walking insurance, and processing the morning's no-shows. CynteraComm handles the phone in parallel — booking new patients, confirming recalls, and routing clinical questions to your team.
The phone problem you already know.
- New-patient calls hit voicemail during clinical hours. Most don't call back.
- Recall confirmations eat 60–90 minutes of front-desk time a day.
- Insurance pre-screen is repetitive and burns staff capacity that should be on chair-side.
Tuned to dental, not bolted on.
- 24/7 new-patient intake with insurance pre-screen — captures carrier, plan, member ID
- Recall confirmations + reschedules without front-desk involvement
- HIPAA-ready configuration — minimum-necessary data capture, audit-logged consent
- Clinical questions routed to a designated team member with full context
- Books real slots on your calendar with a 48-hour minimum lead time
Questions dental ask.
Is this HIPAA compliant?
HIPAA-ready configurations available — minimum-necessary data capture, encryption at rest and in transit, audit-logged consent, BAA on request. We'll walk through the specifics during discovery before anything goes live.
Can it actually verify insurance?
It captures carrier, plan, and member ID, then hands the verification to whatever payer-verification tool you already use. We don't replace that; we make sure the front desk isn't taking the call.
What if a patient calls in pain after hours?
We capture the symptoms and triage by your rules — book first available emergency slot, route to your on-call dentist, or both. You define the protocol; we execute it consistently.
Book a 20-minute walkthrough.
We'll show you a live receptionist call, look at your current call volume, and tell you straight whether Cyntera fits — or doesn't.
Call our live demo line and have a real conversation with the receptionist.