An internet lead unanswered past 10 minutes is usually a lost deal.
Sales floor, BDC, and service share the same phones — and nights and weekends are when most leads slip. Cyntera answers every call in your store's voice, qualifies the inquiry, and books the test drive or service visit on the right calendar before the lead cools off.
The phone problem you already know.
- Internet leads going unanswered past 10 minutes convert at a fraction of those touched in under 5 — and BDC staffing is uneven nights and weekends.
- Service is booked out 5–10 days, customers defect to independents for basic maintenance, and the service drive can't pick up while writing tickets.
- Test drive requests off the website hit voicemail; by the time anyone calls back the prospect has visited two other rooftops.
Tuned to auto dealerships, not bolted on.
- 24/7 pickup on sales, service, and BDC lines in your store's voice
- Qualifies internet and phone-up leads on vehicle of interest, trade, financing posture, and timeline
- Books real test drives and service appointments live on your calendar with a 48-hour minimum lead time
- Routes to the right desk — sales, service, parts, F&I — by your rules, not a phone tree
- Logs every call with full transcript so the BDC manager can review without listening through hours of recordings
Questions auto dealerships ask.
Will it integrate with our CRM and DMS?
We push every lead, transcript, and booking into your CRM (VinSolutions, DealerSocket, Elead, etc.) on lead creation. DMS sync (CDK, Reynolds, Tekion) we handle case-by-case during onboarding — most deal-flow needs sit in the CRM, not the DMS.
What about OEM-mandated tools?
We don't replace your OEM CRM or website — we sit in front of the phone. The lead still lands in the OEM-required system; we just make sure it's a qualified booking instead of a missed call.
Can it handle both sales and service on the same number?
Yes — we route by intent on the call. 'I want to test drive a Tahoe' goes to the sales calendar; 'my check-engine light is on' goes to service with vehicle and symptom captured up front.
Book a 20-minute walkthrough.
We'll show you a live receptionist call, look at your current call volume, and tell you straight whether Cyntera fits — or doesn't.
Call our live demo line and have a real conversation with the receptionist.