The front desk can't be on the phone and at the desk at once.
New-patient calls hit voicemail during clinical hours, recall confirmations eat 60–90 minutes a day, and insurance pre-screen burns the staff capacity that should be on chair-side. Cyntera handles the phone in parallel — booking new patients, confirming recalls, and pre-screening insurance — without touching what your team already does well.
The phone problem you already know.
- New-patient calls hit voicemail during clinical hours. Most don't call back — they call the next listing.
- Recall confirmations eat 60–90 minutes of front-desk time a day, and the team never has time to work the reactivation list.
- Insurance verification calls leave staff on hold with Delta or BCBS while the lobby backs up at check-in.
Tuned to medical & dental, not bolted on.
- 24/7 new-patient intake with insurance pre-screen — captures carrier, plan, member ID
- Recall confirmations and reschedules without front-desk involvement
- HIPAA-ready configuration — minimum-necessary data capture, audit-logged consent, BAA on request
- Clinical questions and after-hours pain calls routed to a designated team member with full context
- Books real slots on your practice calendar with a 48-hour minimum lead time
Questions medical & dental ask.
Is this HIPAA compliant? Will you sign a BAA?
HIPAA-ready configurations available — minimum-necessary data capture, encryption at rest and in transit, audit-logged consent, BAA before any PHI touches the system. We walk through the specifics during discovery before anything goes live.
Does it integrate with our PM/EHR — Dentrix, Open Dental, Athena, eClinicalWorks?
We capture the booking and write it to your practice management system. Direct two-way integrations exist for the major systems; for everything else we use SMART on FHIR or a flat-file handoff so the front desk doesn't have to retype.
What if a patient calls in pain after hours?
We capture symptoms and triage by your rules — book the first available emergency slot, route to your on-call provider, or both. You define the protocol; we execute it consistently every time.
Book a 20-minute walkthrough.
We'll show you a live receptionist call, look at your current call volume, and tell you straight whether Cyntera fits — or doesn't.
Call our live demo line and have a real conversation with the receptionist.