Hosts shouldn't be answering 'what time do you close?' during a Friday rush.
Reservation calls, catering quotes, and hours-and-directions questions hit the host stand at exactly the wrong moments. Cyntera answers in your concept's voice, books the reservation, captures the catering inquiry, and routes private events to the GM — without pulling the host off the floor.
The phone problem you already know.
- Hosts can't pick up the phone during a rush — and reservation callers don't leave messages, they call the restaurant down the street.
- Catering and private-event inquiries hit voicemail and lose 24–48 hours, by which time another caterer has already quoted.
- Repetitive questions (hours, address, parking, dress code, kids menu, gluten-free) consume host time during peak service.
Tuned to restaurants & hospitality, not bolted on.
- 24/7 pickup for reservations, catering inquiries, and FAQ-type calls
- Books reservations against your system (OpenTable, Resy, Tock, SevenRooms) live with party size, allergies, and special-occasion notes
- Captures catering and private-event leads with date, headcount, budget signal, and venue requirements — routed to the GM or events lead by SMS
- Answers hours, address, parking, allergens, and policy questions in your brand voice — no scripted bot feel
- Forwards complaints, large-party logistics, and press calls to a human you designate
Questions restaurants & hospitality ask.
Will it work with OpenTable, Resy, or Tock?
Yes — we connect to your reservation system to check live availability and create bookings. OpenTable, Resy, Tock, SevenRooms covered directly; for in-house systems we work from a published table-availability feed or a documented handoff.
Can it actually capture a catering lead well?
It captures date, headcount, type of event, dietary restrictions, budget signal, and contact details — and SMSes the events lead immediately so a human can call back the same hour. The point isn't to quote on the call; it's to win the callback before a competitor does.
What about multi-concept groups?
Each concept gets its own voice, menu data, and reservation policies. The same number can route by concept ('reservations for [restaurant A] press 1') or each location can have its own line — your call.
Book a 20-minute walkthrough.
We'll show you a live receptionist call, look at your current call volume, and tell you straight whether Cyntera fits — or doesn't.
Call our live demo line and have a real conversation with the receptionist.