Maintenance, leasing, owners, and complaints — all on one phone line.
Property managers can't run a turn season, dispatch vendors, run owner reporting, and answer the phone at the same time. Cyntera takes the inbound — maintenance triage, leasing inquiries with same-hour follow-up, tenant support — and writes everything into AppFolio, Buildium, Yardi, or Rent Manager so nothing drops.
The phone problem you already know.
- Maintenance comes in by phone, text, email, and portal simultaneously — dispatching vendors without dropping tickets is a daily fight.
- Leasing inquiries from Zillow, Apartments.com, and Rently don't get followed up within the 5-minute window needed to book a showing.
- Tenant calls about late fees, lease questions, and rent receipts pull staff off the leasing pipeline.
Tuned to property management, not bolted on.
- 24/7 maintenance triage with urgency classification (emergency / urgent / routine) per your SLA
- Leasing inquiries qualified on income, move-in date, and pets — with showings booked live where your portfolio supports it
- Tenant support for routine questions (balance, lease end date, late fees) with a human handoff for anything substantive
- Writes work orders, leasing leads, and tenant notes into AppFolio, Buildium, Yardi, or Rent Manager
- Owner calls and trust-accounting questions routed straight to the broker or designated PM — never auto-handled
Questions property management ask.
How does maintenance triage work?
We classify every request against your SLA: emergency (active flood, no heat in winter, gas leak) goes straight to the on-call vendor with the tenant on the line; urgent gets a same-day work order; routine goes into the queue. The triage rules and vendor list are loaded during onboarding — we follow your dispatch policy, not a generic one.
Does it integrate with AppFolio, Buildium, Yardi, or Rent Manager?
Yes — work orders, leasing leads, and tenant communications post into your PMS at the moment of capture. We confirm the field mapping during onboarding and audit the first week of writes to make sure nothing drifts.
What about trust accounting and owner-fund questions?
We don't touch trust accounting on the call. Owner-fund questions, statement disputes, and anything involving money movement gets routed to the broker or principal directly — that's a license-protection issue, not a triage question.
Book a 20-minute walkthrough.
We'll show you a live receptionist call, look at your current call volume, and tell you straight whether Cyntera fits — or doesn't.
Call our live demo line and have a real conversation with the receptionist.