If a prospect calls Friday at 6pm, you've already lost them by Monday.
Intake is a bottleneck — leads call after hours or on weekends, voicemail sits until Monday, and by then the prospect has retained the firm that answered the phone. Cyntera picks up 24/7, runs your intake script, screens for conflicts at a high level, and books the consultation on the right attorney's calendar.
The phone problem you already know.
- Leads call after hours or on weekends, voicemail sits until Monday, and the prospect has already retained a competitor.
- Intake quality is uneven — some calls capture full case facts, others get a name and a callback request, and the conversion rate suffers.
- Routine status calls from existing clients pull paralegals out of billable work just to say 'no update yet.'
Tuned to legal, not bolted on.
- 24/7 intake in your firm's voice with your qualification script — practice area, jurisdiction, opposing party, fact pattern
- Preliminary conflict screen against the names you've designated, with hard-stop routing if a hit
- Books the consultation directly on the assigned attorney's calendar with a 48-hour minimum lead time
- Triages routine client status calls with the rules you set — 'no update' messages handled, anything substantive routed to the paralegal
- Every call logged with full transcript into your practice management system (Clio, MyCase, PracticePanther, Smokeball)
Questions legal ask.
Is this compliant with our state bar's advertising and intake rules?
We don't give legal advice on the call — we run a documented intake and book a consultation. The script is reviewed against your jurisdiction's rules during onboarding, and we add the disclaimers your bar requires (no attorney-client relationship until engagement letter signed, etc.).
How does the conflict check work?
We capture the names of all parties at intake and run a preliminary check against the conflict list you provide. A potential hit triggers a hard stop — the call is routed to a designated attorney for review before any consultation gets booked. The full conflict process still happens with your team; we just stop obvious ones at the door.
Will it integrate with Clio, MyCase, PracticePanther, or Smokeball?
Yes — we push the lead, the transcript, and the booking into your practice management system at the moment of capture. Clio has the deepest integration; the others are supported via documented field mappings.
Book a 20-minute walkthrough.
We'll show you a live receptionist call, look at your current call volume, and tell you straight whether Cyntera fits — or doesn't.
Call our live demo line and have a real conversation with the receptionist.